Privacy Policy

Last updated: May 9, 2025

This Privacy Policy describes how Zoop collects, uses, and protects your data as a user of our CRM platform at zoop.pro.

1. Information We Collect

We collect:

  • Your name, email, and business information
  • Usage data, device/browser metadata
  • Payment and payout data via Stripe
  • Error tracking (Sentry), and metrics (Pulse)
2. How We Use Your Information

We use your data to:

  • Operate the Zoop CRM platform
  • Secure your account and data
  • Monitor system health and user behavior
  • Fulfill legal and billing obligations
3. Tenant Isolation

Your data is logically and physically isolated using multi-tenant infrastructure. Each business has access only to its own data.

4. Data Sharing

We may share data with:

  • Stripe for billing (Stripe Privacy Policy)
  • Sentry for error logging
  • Search providers (e.g. Meilisearch or Algolia)
5. Data Retention

Data is retained:

  • While your account is active
  • For 30 days after cancellation
  • As long as required by applicable laws
6. Your Rights

You may:

  • Request access to your data
  • Request deletion of your data
  • Opt out of certain types of analytics (where feature flags are available)
7. Security

We use encryption, access logs, audit trails, and secure coding practices to protect your data.

8. Policy Updates

We may revise this policy periodically. Continued use of Zoop indicates acceptance of changes.

9. Contact

For privacy-related questions, email: privacy@zoop.pro